Contact Us

Last updated: April 2026

We'd love to hear from you. Whether you have a question, need support, or want to share feedback about Rumi, our team is here to help.

1. Company Information

Zonko Labs Private Limited
CIN: U62099MH2025PTC463134
20th Floor, Oberoi Commerz II
Goregaon East, Mumbai – 400063
Maharashtra, India

2. How to Reach Us

2.1 Email Support

For general inquiries, support, and feedback, reach out to us at support@zonko.ai.

2.2 Refund Requests

To request a refund, email support@zonko.ai with the subject line “Refund Request”. Please include your registered phone number and the reason for your request.

2.3 Data Deletion Requests

To request deletion of your account and associated data, email support@zonko.ai with the subject line “Data Deletion Request”. Please include your registered phone number. Data deletion requests are processed within 30 days.

2.4 Technical Issues

If you are experiencing a technical issue with Rumi, please describe the problem in as much detail as possible. Include screenshots if available, along with your device model and operating system version, to help us resolve the issue faster.

3. Response Time

Our support team typically responds within 24–48 hours during business days (Monday–Friday, 10:00 AM – 6:00 PM IST). For urgent matters, please mark your email subject with “URGENT” to help us prioritise your request.

4. Office Address

Zonko Labs Private Limited
20th Floor, Oberoi Commerz II
Goregaon East, Mumbai – 400063
Maharashtra, India

Note: This is our registered office address. Rumi is a digital service and all support is handled via email.